In the present day, most of the products are bought online through eCommerce platforms. Many times we get products not suitable to our expectations, or defective products which need to be returned. So, ecommerce return solutions of the company should be effective to handle this. The features of a good returns management system are as follows.
- Should be easy for customers
The returns management system should be easy for customers to use. The app or website should have a simple process for the same. A request creation form for initiating returns should be available on the home page of the company. This way customers will not face any hassle. Now since everything can be done online, the process should be made available with clear instructions.
- Easy for the sellers
As a seller, you should be able to maintain a record of returns. This should include the item code, description, quantity, reason for return, etc. This ready reckoner is useful to handle the returns management process effectively.
- Prepaid return shipping label
The returns management app or website should be able to send the prepaid return shipping label to the customer. Customers can print prepaid shipping labels easily since it will be automated in the app. So this way it leads to a lot of time-saving. The customers can also create shipping labels on their own. Provisions for the same should be available on the website.
- Provision for return of multiple products
There should be a provision to return multiple products at the same time as this would benefit the customer. A single return request form is sufficient for this. This saves a lot of time and makes the process efficient.
- Report on returns
When analyzing the returns, emphasis on most-returned products and reasons for the same should be recorded. This can help gain more insight into identifying and correcting mistakes if any.
